Terms and Conditions

1. Who I am, and what this is

Hi, I am Anna. I run Kanni in Japan and I wrote the guide myself. These terms are the agreement between you and my company whenever you buy the guide, join the email list, or just read www.kanniinjapan.com. Kanni in Japan is the name I trade under; Vibe Labs s.r.o. is who you are actually contracting with, and who takes your money.

Seller

Vibe Labs s.r.o.

Registered office

Čs. armády 369/7, Bubeneč, 160 00 Praha 6, Czechia

Business ID (IČO)

23452617

Email

hi@kanniinjapan.com

Buying means you accept them, which is why the checkout asks you to tick a box first. If there is something here you are not happy with, email me before you buy rather than after.

You need to be 18 or over, or old enough to enter a contract where you live, to buy anything from me.

2. What you are buying

A digital, self-guided Japan itinerary: my three-week autumn route from Tokyo to Hiroshima, day by day, with what to see, where to eat, where to stay and how to get between it all. It arrives as a file you download and keep.

What it is not is a booking. You book your own flights, hotels, trains and tickets. I tell you what to book and when; the reservations are yours, in your name, paid to whoever you book with. I am not a travel agent, a tour operator, or a package organiser, and buying the guide does not make you my customer for anything you book off the back of it.

The sales page tells you what is in it before you pay. If you want to know something the page does not answer, ask me first.

3. Price and payment

You pay the price shown at checkout, in the currency shown there. Prices change over time: the early-list price is lower than the public one, and I may run offers. The price you pay is the one on screen when you buy, and nobody is owed the difference afterwards.

Payments run through Stripe. Your card details go to Stripe, not to me, and I never see the full number. If a payment fails or is reversed, I can withdraw access to the guide until it is settled.

Where local sales tax or VAT applies, it is worked out at checkout and shown before you pay. Your bank's currency conversion or foreign transaction fees are between you and your bank.

If the price on the page is obviously wrong, a decimal point in the wrong place kind of wrong, I do not have to sell at that price. I will tell you, and refund you in full if you have already paid.

4. Delivery and access

Delivery is immediate and by email: as soon as Stripe confirms your payment, you get a download at the address you paid with. If it has not arrived within an hour, check your spam folder, then email me and I will send it again by hand.

Use an email address you can actually get into. If you give me one with a typo in it, I cannot deliver anything, and the first I will know about it is when you tell me.

Download it and keep your own copy. I intend to keep the link alive and to keep sending you updated editions, but a download link is not a storage service, and I cannot promise any particular link will still work years from now.

5. Your right to cancel

Buying online usually gives you 14 days to change your mind, no reason needed. Digital content you get instantly is the one exception, and only if you agree to two specific things first: that you want access straight away, and that you understand you give up the 14-day cancellation right by taking it.

That is what the tick box at checkout is for. Ticking it is you asking me to deliver the guide immediately, and accepting that once I have, the 14-day right is gone. It is the trade for getting the thing the moment you pay.

Would you rather keep the full 14 days? Email me before you buy and I will set up delivery after the cooling-off period instead. Nobody has ever asked, but the option is genuinely there.

None of this touches the rights you have when something is actually wrong with what I sold you. Those are in the next section, and no tick box can sign them away.

6. Refunds

I refund when something is wrong, not when someone has read the whole thing and would rather not have paid for it. A digital file cannot be handed back, and honest buyers are the ones who end up covering that. So, plainly:

Email me within 30 days of buying, from the address you bought with, and tell me what went wrong. I answer these myself, usually within a day or two. Refunds go back the way you paid, through Stripe, normally within five to ten working days once I have approved them.

What I will not refund is a guide you have opened and read because you have now been to Japan and no longer need it, or because you found some of the same information elsewhere for free. You almost certainly could have: the point of paying me was not having to.

If you think the guide is faulty or not as described, say so and tell me why. Consumer law gives you real rights there, I am not trying to talk you out of them, and if I have got something wrong I would genuinely rather know.

7. What you can do with the guide

You are buying a personal licence to use the guide, not the copyright in it. In practice that means:

This is a one-person project and the guide is the whole product, so a copy passed around a few hundred people is not a rounding error, it is the business. If I find copies being handed out publicly I will ask for them to come down, and I can end the licence of anyone who put them there. Lending your copy to a friend who is going next spring is not what I am talking about, and I am not going to chase you for it.

8. Who owns it

The guide, this site, the photographs, the maps, the route itself as I have put it together, and the Kanni in Japan name belong to me and to Vibe Labs s.r.o.. I took the photos, walked the route and wrote every line of it. Buying a copy gives you the licence in section 7 and nothing more.

Quoting a line or two with a credit and a link is fine, and I am always glad to see it. Lifting whole sections is not.

9. What the guide is, and is not

Everything in it is based on trips I actually took, and I checked each stop in person. That is the whole pitch, and I stand behind it.

Japan still changes. Restaurants close, temples change their hours, trains reschedule, prices go up, a bridge you were meant to walk over is suddenly being repaired. I update the guide as I learn about these things, but I cannot promise every detail is current on the day you read it. Check opening times, fares and closures before you build a day around them, especially for anything you would be sad to miss.

The guide is my recommendations, not professional advice. It is not medical, legal, financial, immigration or safety advice, and it is not a substitute for what your government tells you about travelling to Japan.

10. The places I send you to

The guide is mostly recommendations: hotels, restaurants, rail passes, ticket sites, the occasional shop. I do not run any of them. Their prices, their opening hours, their availability and how your day actually goes there are theirs, not mine, and anything you book is a contract between you and them. If a place I liked has changed hands and let you down, please tell me so I can update the guide, but I cannot refund a booking I never took.

The same goes for links. I check them when I write, then the web moves on. I am not responsible for what is on the other end of a link, or for how those sites handle your data. Their terms and their privacy policies are their own.

If I ever earn a commission on something I recommend, I will say so in the place where I recommend it. Nothing is in the guide because somebody paid for it to be there. It is in there because I would send a friend.

11. Your side of the trip

Your trip stays yours. That means you are the one who:

• •Sorts your passport, visa and any entry requirements.
• •Buys travel insurance. Please actually do this one.
• •Makes and pays for your own bookings, and deals with whoever you booked with if something goes wrong.
• •Judges what you are fit for. Some days in the route involve a lot of walking, hills, steps and weather.
• •Follows local law and the rules of the places you visit, especially at temples, shrines and anywhere people live.

12. Where my responsibility ends

I am responsible for the guide being what I said it is. I am not responsible for how a trip goes, which depends on a hundred things neither of us controls: a missed train, a closed museum, weather, a hotel that loses your booking, a restaurant that has changed hands since I ate there.

So, as far as the law allows, I am not liable for losses that follow from you using the guide, and where I am liable, it is limited to what you paid me for it. That is the honest size of this transaction: you bought a travel guide from one person for the price of a nice dinner.

Some things cannot be limited and I am not trying to. Nothing here excludes my liability for death or personal injury caused by my negligence, for fraud, or for anything else the law says a seller cannot sign away. Your statutory consumer rights stand whatever this page says.

13. The email list

Joining the list is free and means you will hear from me about new routes, the guide, and the occasional offer. Every email has an unsubscribe link, one click, no hard feelings, and I never sell your address. What I do with it is set out in the privacy policy.

Being on the list is not a promise of a particular price or a particular launch date. I will tell you what I am planning and I will try to stick to it, but the early-list price and the timing are things I can change if I have to.

If you buy the guide, I will email you about your purchase: the delivery, corrections, and updated editions. That is part of what you bought, so it carries on even if you unsubscribe from the marketing emails.

14. Feedback, and quoting you

If you email me about the guide, tell me what worked, or send a photo of something on the route, thank you. That is genuinely the best part of doing this.

Sometimes I would like to quote it: a line on the site, a sentence in an email to the list. If I do, it will be your first name and nothing else, and I will never publish your email address. If you would rather I did not, just say so, and if I have already quoted you and you change your mind, tell me and I will take it down.

If you suggest an improvement and I use it, that change becomes part of the guide. I am not going to owe you a royalty on a better route through Kyoto, but I will thank you properly for it.

15. Using the site

The site is here for people planning a trip. Please do not attack it, scrape it wholesale, try to break into anything, or use it to send anyone spam. I can block access if you do.

I will keep it up as best I can, but I cannot promise it is always available or always error-free. It is a website run by one person, not a bank.

16. Changes to the guide and these terms

The guide gets updated. Prices change, places close, and I add things I learn on later trips. Updates to the edition you bought are free, and I will send them to you. If I ever build something genuinely new, a different route or a different product, that will be its own thing at its own price, not a surprise charge on top of this one.

These terms can change too, usually because something about the business has changed. The date at the top tells you which version you are looking at. Whatever the terms said on the day you bought is what applies to that purchase; a later edit does not reach back and change a sale that already happened.

17. Complaints and governing law

If something has gone wrong, email me first. Most things are a misunderstanding and take one message to sort out, and I would much rather fix it than have you tell people I did not.

These terms are governed by the law of the Czech Republic, where Vibe Labs s.r.o. is registered, and the courts of Prague are where I would bring a claim. You can bring one there too if you want to. But you are a consumer, so you also keep the right to sue where you live, and you can only be sued there. Nothing here takes away the protections your own country gives you, and where the two conflict, the mandatory rules of your country win.

If we cannot settle it between us, you can take a consumer dispute to the Czech Trade Inspection Authority (Česká obchodní inspekce), which handles out-of-court resolution of consumer disputes here. It costs you nothing. If you are buying from elsewhere in the EU, the European Consumer Centre in your own country will help with a cross-border purchase.

These terms and the privacy policy are the whole agreement between us about the guide. If something I have said elsewhere, in an email, on Instagram, in an advert, contradicts them, tell me: one of the two is wrong, and I would rather fix it than argue about which one counts.

If any part of these terms turns out to be unenforceable, the rest of it still stands.

18. How to reach me

Orders, refunds, licences, complaints, or a question about anything on this page:

It comes to me, not a support desk. Include the email you paid with if it is about an order.